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工信部 严禁强迫用户办5G套餐|工信部:严禁强迫用户办5G套餐 尊重用户意愿

工信部:严禁强迫用户办5G套餐尊重用户意愿工信部严禁强迫用户办5G套餐2月5日消息,工信部日前印发《关于提升5G服务质量的通知》(下称《通知》),明确提醒用户使用5G网络要更换5G终端,不得片面夸大5G优势或优惠项目,不得误导、强迫用户办理

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  • 行业:汽车
  • 地区:大同市
  • 时间:2021-02-26
  • 标签:720weixin
工信部 严禁强迫用户办5G套餐|工信部:严禁强迫用户办5G套餐 尊重用户意愿
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工信部 严禁强迫用户办5G套餐|工信部:严禁强迫用户办5G套餐 尊重用户意愿的详细说明:

工信部:严禁强迫用户办5G套餐 尊重用户意愿

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⭕工信部 严禁强迫用户阝办5G套餐

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〗2月5日消息,工信部日前印发《关于提升╈5G⑿服务质量的通知》(下称《通知》),明确提醒用户使用5G网络要更换5G♩终端,不得片面夸大5G优势或优惠项目,不得误导、强迫用户办理或升级5G套餐,未经用户同意不得擅自开通Ⅷ5G套餐、升级包等服务等,以切实维护用户权益,推动5G持续健康发展。
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围绕充分保障用户知情权,《通知》要求健全四个提醒机制,包括提醒用户可通过实体营业厅、客服热线、网上营业厅、手机APP查询本地区▦5G曱网络覆盖情况,在5G网络暂未覆盖的地区发展⒇5G用户,事先提醒用户知悉本地区〄5G⊥网络覆盖进度情况。提醒用户使用5G╬网络要更换氺5G终端,非5G讠\终端办理,☜︺5G套餐只能享受5G资费优惠,不能使用Ô5G网络。用户在办理已公示下架套餐变更为5G❾套餐时,О提醒用户变更5G∟套餐后将无法再选择办理原套餐,可以选择其他在售套餐。用户办理有合约要求的5G套餐前,提醒用户如要解除合约办理“携号转网”服れ务、更改套餐或注销须履行的解约责任。
〼针对切实维护用户权益,《通知》要求严守营销红线,包括客观真实宣传5G业务及资费,公示全量在售套餐情况,不得片面夸大┇5G优势或优惠项✖目,隐瞒或淡化限制性条件。尊重用户的真实意愿,不得误导、强迫用户办理或升级ㄘ⛪5G套餐,未经用户同意不得擅自开通™5G套餐、升级包等服务。
廾来源:TechWeb
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工信部 严禁强迫用户办5G套餐

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Ministry of Industry and Information Technology: It is strictly prohibited to force users to set up 5G packages. Respect the wishes of users To replace 5G terminals, one must not exaggerate 5G advantages or preferential items one-sidedly, and must not mislead or force users to apply for or upgrade 5G packages, or open 5G packages, upgrade packages and other services without the user’s consent, in order to effectively safeguard user rights and promote 5G continuity healthy growth. Focusing on fully guaranteeing users’ right to know, the Notice requires four reminder mechanisms to be improved, including reminding users to inquire about 5G network coverage in the region through physical business halls, customer service hotlines, online business halls, and mobile apps. Those that have not yet been covered by 5G networks Regions develop 5G users and remind users in advance to know the progress of 5G network coverage in the region. Remind users to replace 5G terminals when using 5G networks. Non-5G terminals can only enjoy 5G tariff discounts when applying for 5G packages and cannot use 5G networks. When the user handles the publicized off-shelf package change to a 5G package, the user is reminded that after changing the 5G package, they will no longer be able to choose the original package and can choose other packages on sale. Before the user handles the 5G package with contract requirements, remind the user to terminate the contract if they want to cancel the contract for the number porting service, change the package or cancel the contract termination responsibility. In order to effectively safeguard the rights and interests of users, the Notice requires strict adherence to marketing red lines, including objective and true promotion of 5G services and tariffs, publicizing the full amount of packages on sale, and not unilaterally exaggerating 5G advantages or preferential items, concealing or downplaying restrictive conditions. Respect the real wishes of users, do not mislead or force users to apply for or upgrade 5G packages, and do not open 5G packages, upgrade packages and other services without the user’s consent. Source: TechWeb Ministry of Industry and Information Technology prohibits users from forcing 5G packages

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